What We Collect and Why We Collect It
When you open an account with us, we collect the details you enter directly — your name, email address, phone number and date of birth. When you fund your account through bKash, Nagad, or Rocket, we receive a transaction reference and the mobile number tied to
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that wallet; we do not store your full wallet PIN or access credentials. We also collect device data — browser type, IP address and session timestamps — to keep your account secure and detect unusual login behaviour. If you contact support, the conversation record is retained
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so we can follow up accurately. We use this data for three purposes: running your account, verifying payments, and meeting any obligations that apply in your region. We do not sell your personal data to third parties. Any third-party service providers we work with — payment
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processors, fraud screening tools — are bound by data handling agreements. Your rights around this data, including how to request a copy or deletion, depend on local law and the eligible region your account falls under.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.